Wholesale only. We accept orders via online. Minimum order amount is $100. Currently we do not offer sample orders.
FOR INTERNATIONAL ORDERS, we ship worldwide except some restricted countries imposed by the U.S. Government. Invoices do not include duties or other taxes.


Shipping charge will be determined after the orders are placed completely. UPS is used whenever possible. However "Common Carrier" can be selected in special cases.
We ship Monday through Friday. We don`t ship on these holidays: New Year`s Eve, New Year`s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas.
Hawaii shipments may take an extra day due to time changes and Puerto Rico orders may be delayed 1 day due to customs.
You can click on UPS Worldwide Delivery Times to see how fast your orders will get to you. Use "Los Angeles" for city and "90021" for postal code as ORIGIN. You can review your order information and trace your order at MY ACCOUNT on our website.

RETURN policy

Returns & Exchanges

If you are not satisfied with your order, please submit a claim for return within 5 BUSINESS DAYS* of the confirmed order delivery date. ALL PACKAGES MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURER’S PACKAGING & ORIGINAL LABEL. Returns must be unworn, unaltered and unwashed with all tags (if applicable). Customers will assume return shipping costs and a 20% restocking fee. Please follow the steps indicated below to file a claim. Upon receipt and inspection of said goods, we will issue you store credit totaling the refund amount (minus a 20% restocking fee) usable toward your next purchase with us.

Damaged or Defective Items

In the unlikely chance that you should receive damaged, defective, or the wrong item(s), please submit a claim for return within 4 BUSINESS DAYS* of the confirmed order delivery date.  Once we have confirmed your claim and provided you with a RA number we will email you a UPS return label to ship the goods back to us.  Upon receipt and inspection of said goods, we will credit your account the full refund amount usable toward your next purchase with us.

*Active Basic will not honor any claims attempted to be filed AFTER the indicated dates.

3 Steps for Filing Your Claim 

Step 1. To file a claim on a damaged or return, please email or call customer service at (213) 519-9630 for your return authorization request. If you choose to email at, please include your Order# in the subject line and the following information in the body of the email: *Company Name / Address * Invoice Number * Style Number * Quantity & Color * Reason for Return * Picture of the item as a whole as well as a picture of the damaged area (for damaged/defective items only). All returned packages attempted to be delivered without a return authorization (claim) number will be declined and shipped back to the sender. Step 2. Mail the package to: Active Basic Online Returns - 744 E. Pico Blvd. Los Angeles, CA 90021. Please note that shipping charges will be at the expense of the buyer. Step 3. Notify us by email at with the tracking number along with the RA number.