Returns & Exchanges
If you are not satisfied with your order, please submit a claim for return within 5 BUSINESS DAYS* of the confirmed order delivery date. ALL PACKAGES MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURER’S PACKAGING & ORIGINAL LABEL. Returns must be unworn, unaltered and unwashed with all tags (if applicable). Customers will assume return shipping costs and a 20% restocking fee. Please follow the steps indicated below to file a claim. Upon receipt and inspection of said goods, we will issue you store credit totaling the refund amount (minus a 20% restocking fee) usable toward your next purchase with us.
Damaged or Defective Items
In the unlikely chance that you should receive damaged, defective, or the wrong item(s), please submit a claim for return within 4 BUSINESS DAYS* of the confirmed order delivery date. Once we have confirmed your claim and provided you with a RA number we will email you a UPS return label to ship the goods back to us. Upon receipt and inspection of said goods, we will credit your account the full refund amount usable toward your next purchase with us.
*Active Basic will not honor any claims attempted to be filed AFTER the indicated dates.
3 Steps for Filing Your ClaimStep 1. To file a claim on a damaged or return, please email or call customer service at (213) 519-9630 for your return authorization request. If you choose to email at firstname.lastname@example.org, please include your Order# in the subject line and the following information in the body of the email: *Company Name / Address * Invoice Number * Style Number * Quantity & Color * Reason for Return * Picture of the item as a whole as well as a picture of the damaged area (for damaged/defective items only). All returned packages attempted to be delivered without a return authorization (claim) number will be declined and shipped back to the sender. Step 2. Mail the package to: Active Basic Online Returns - 744 E. Pico Blvd. Los Angeles, CA 90021. Please note that shipping charges will be at the expense of the buyer. Step 3. Notify us by email at email@example.com with the tracking number along with the RA number.