Women's Quality Essentials

Shipping & Returns

ORDERING

Wholesale only. We accept orders via online. Miminum order amount is $50. Currently we do not offer sample orders.
FOR INTERNATIONAL ORDERS, we ship worldwide except some restricted countries imposed by the U.S. Government. Invoices do not include duties or other taxes.

Shipping

Shipping charge will be determined after the orders are placed completely. UPS is used whenever possible. However "Common Carrier" can be selected in special cases.
We ship Monday through Friday. We don't ship on these holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas.
Hawaii shipments may take an extra day due to time changes and Puerto Rico orders may be delayed 1 day due to customs.
You can click on UPS Worldwide Delivery Times to see how fast your orders will get to you. Use "Los Angeles" for city and "90058" for postal code as ORIGIN. You can review your order information and trace your order at MY ACCOUNT on our website.

RETURN

If for any reason you are dissatisfied with any of our products, we will assist you with a prompt return or exchange.

All returns & exchange orders must be notified within 5 BUSINESS DAYS upon receiving the order. Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. ITEMS MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURE'S PACKAGING. Returns must be unworn, unaltered and unwashed with all tags. Customers will assume return shipping costs and a 20% RESTOCKING FEE. We will not issue a return authorization for damages and claims after indicated dates.

*REFUNDS ARE NOT AVAILABLE - ONLY STORE CREDIT IS AVAILABLE. REFUNDS WILL NOT BE ISSUED.
*ALL CLEARANCE ITEMS ARE FINAL SALE - THEY CAN NOT BE RETURNED.

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#)
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out.
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.

To request a return authorization number on a damaged item, please contact us by emailing info@activebasicusa.com.
INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body.

1. Invoice Number
2. Company Name
3. Address & Phone number
4. StyleNo
5. Quantity
6. Color
7. Reason for return


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